5 Ways the Phone Call’s Role is Changing in Customer Service
For decades, the phone call was the dominant choice for getting customer service from a company...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
For decades, the phone call was the dominant choice for getting customer service from a company...
In light of today's webinar on the top 4 contact center trends for 2015, I wanted...
Voice, email, Twitter, Facebook, webchat… at this point, a vast majority of contact centers (88% according to...
For many years, the contact center industry has been using the term "multi-channel" to describe the...
In a few years, the term "multi-channel" will be a relic. Why? Because there will be...
I just returned from Frost & Sullivan's Contact Center Executive MindXchange, where I had the pleasure...
As consumers, we want a good experience… no, scratch that. We want good "engagement" with the...
Last week, Fonolo hosted a Google Hangout to discuss the future of the customer experience. This...
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