5 Ways the Phone Call’s Role is Changing in Customer Service
For decades, the phone call was the dominant choice for getting customer service from a company...
Tag: voice-channel
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
10 Important Contact Center Statistics for 2015
In light of today's webinar on the top 4 contact center trends for 2015, I wanted...
How to Creatively Use Multi-Channel Call-Backs
Voice, email, Twitter, Facebook, webchat… at this point, a vast majority of contact centers (88% according to...
Why Omnichannel and Multichannel Will Mean the Same Thing
For many years, the contact center industry has been using the term "multi-channel" to describe the...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
For Contact Centers, Multi-Channel is the New Normal
In a few years, the term "multi-channel" will be a relic. Why? Because there will be...
3 Mega-Trends Defining the Contact Center’s Future
I just returned from Frost & Sullivan's Contact Center Executive MindXchange, where I had the pleasure...
3 Best Practices for Building a Multi-Channel Contact Center
As consumers, we want a good experience… no, scratch that. We want good "engagement" with the...
Top 4 Takeaways from our Latest Google Hangout on the Customer Experience
Last week, Fonolo hosted a Google Hangout to discuss the future of the customer experience. This...