Is there #VoiceShrinkage in the Contact Center?
Here’s a simple question: Are contact centers handling more or fewer calls...
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Here’s a simple question: Are contact centers handling more or fewer calls...
For decades, the phone call was the dominant choice for getting customer...
In light of today's webinar on the top 4 contact center trends...
The IVR experience (“press 1 for this… press 2 for that…”) has...
Voice, email, Twitter, Facebook, webchat… at this point, a vast majority of...
For many years, the contact center industry has been using the term...
In a few years, the term "multi-channel" will be a relic. Why?...
I just returned from Frost & Sullivan's Contact Center Executive MindXchange, where...