Chat-Based Customer Service at its Best and Worst
The use of text-based chat for customer service has exploded in recent years. According to a...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The use of text-based chat for customer service has exploded in recent years. According to a...
The contact center industry has been using the term "multi-channel" for over a decade to describe...
Thanks to the Internet and social media, it's never been easier for your customers to share...
There's a big difference between good customer service and a great customer experience. Delivering world-class service...
Did you know that the average person waits almost 43 days in their entire lifetime on...
WebRTC is a technology framework that makes it possible to have "Real-Time Communication", i.e. voice and...
One of the biggest trends in customer service has been the expanding number of channels in...
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