CPaaS Expands but Boundaries Getting Vague
Six months ago I wrote that “CPaaS is a victim of its own success. The founding...
Tag: VoIP
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Big Vendor Announcements Focus on AI at Enterprise Connect
The Enterprise Connect conference is one of the largest events in communications technology. It’s often the...
Five Must-Read Posts About WebRTC
WebRTC, the new in-browser framework for real-time video and audio communication, is getting a lot of...
12 Analysts to Watch: Future of the Call Center and Customer Service
The call center is headed for major disruption. From smartphones to social media to the cloud,...