CPaaS Expands but Boundaries Getting Vague
Six months ago I wrote that “CPaaS is a victim of its own success. The founding...
Tag: VoIP
Big Vendor Announcements Focus on AI at Enterprise Connect
The Enterprise Connect conference is one of the largest events in communications technology. It’s often the...
Five Must-Read Posts About WebRTC
WebRTC, the new in-browser framework for real-time video and audio communication, is getting a lot of...
12 Analysts to Watch: Future of the Call Center and Customer Service
The call center is headed for major disruption. From smartphones to social media to the cloud,...