CPaaS Expands but Boundaries Getting Vague
Six months ago I wrote that “CPaaS is a victim of its...
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Big Vendor Announcements Focus on AI at Enterprise Connect
The Enterprise Connect conference is one of the largest events in communications...
Five Must-Read Posts About WebRTC
WebRTC, the new in-browser framework for real-time video and audio communication, is...
12 Analysts to Watch: Future of the Call Center and Customer Service
The call center is headed for major disruption. From smartphones to social...