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As humans, we’ve all had to endure the seemingly torturous act of...

Since the inception of the voice channel, businesses have faced and overcome...

If you’re reading this, there’s a good chance you’ve been placed on...

Onholdwith.com is a community-driven platform that aims to end hold time for...

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I recently read a great analogy on what it feels like to...

Bloggers conversing about the call center space will often write about how...