A Brief History of Virtual Queuing Technology
Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...
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Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...
As humans, we’ve all had to endure the seemingly torturous act of waiting. Whether as a...
Since the inception of the voice channel, businesses have faced and overcome many obstacles to improve...
If you’re reading this, there’s a good chance you’ve been placed on hold at least once...
39587 Onholdwith.com is a community-driven platform that aims to end hold time for customers. The website...
I recently read a great analogy on what it feels like to call customer service today....
Bloggers conversing about the call center space will often write about how to make an agent’s...