A Brief History of Virtual Queuing Technology
Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...
Tag: waiting-on-hold
The Psychology Behind Why Customers Hate Waiting
As humans, we’ve all had to endure the seemingly torturous act of waiting. Whether as a...
8 Things About the Voice Channel We’re Tired of Hearing
Since the inception of the voice channel, businesses have faced and overcome many obstacles to improve...
6 Things to Do When You’re Put on Hold
If you’re reading this, there’s a good chance you’ve been placed on hold at least once...
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Top 10 Angry Tweets from Customers Waiting On Hold
39587 Onholdwith.com is a community-driven platform that aims to end hold time for customers. The website...
5 Ways to Avoid Waiting on Hold
I recently read a great analogy on what it feels like to call customer service today....
5 Pictures to Make Call Center Managers Laugh
Bloggers conversing about the call center space will often write about how to make an agent’s...