A Brief History of Virtual Queuing Technology
Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...
Tag: waiting-on-hold
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The Psychology Behind Why Customers Hate Waiting
As humans, we’ve all had to endure the seemingly torturous act of waiting. Whether as a...
8 Things About the Voice Channel We’re Tired of Hearing
Since the inception of the voice channel, businesses have faced and overcome many obstacles to improve...
6 Things to Do When You’re Put on Hold
If you’re reading this, there’s a good chance you’ve been placed on hold at least once...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Top 10 Angry Tweets from Customers Waiting On Hold
39587 Onholdwith.com is a community-driven platform that aims to end hold time for customers. The website...
5 Ways to Avoid Waiting on Hold
Waiting on hold for customer service is one of life's pet peeves, made worse if the...
5 Pictures to Make Call Center Managers Laugh
Bloggers conversing about the call center space will often write about how to make an agent’s...