Customer Service Blog

Your best source of customer service news, views, resources, and best practices

Virtual queuing and automated call-backs may seem like new technology, but companies...

As humans, we’ve all had to endure the seemingly torturous act of...

Since the inception of the voice channel, businesses have faced and overcome...

If you’re reading this, there’s a good chance you’ve been placed on...

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39587 Onholdwith.com is a community-driven platform that aims to end hold time...

I recently read a great analogy on what it feels like to...

Bloggers conversing about the call center space will often write about how...