4 Tips for Effective Skills-Based Call Routing
Skills-based call routing sounds super technical! While there is a tech side to it, at its...
Tag: web-call-backs
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5 Reasons to Use an After-Call Survey
Think about how many phone calls your contact center receives in one day. Thousands, right? Now,...
How to Create An Accessible Call Center
Imagine your agents providing stellar customer service to only 75% of your customer base. Yikes! Every...
Why is Contact Center Accessibility Important for Customer Satisfaction?
Contact center accessibility improves customer satisfaction. It's good for your employees, your customers, and good for...
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Virtual Call-Backs vs. Virtual Queuing: The Great Showdown
Virtual call-backs have singlehandedly revolutionized the call center customer experience over the last few years. You...
3 Call Center Quality Monitoring Best Practices
Steve Jobs once said, "Be a yardstick of quality. Some people aren't used to an environment...
Essential Technology for the Virtual Contact Center
Contact center technology is one of the best investments you can make for your business this...
How to Establish a Net Promoter Score Benchmark for Your Call Center
Context is everything when it comes to improving your metrics. Discover how to set an NPS...