How to Create An Accessible Call Center
Imagine your agents providing stellar customer service to only 75% of your customer base. Yikes! Every...
Tag: web-call-backs
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Why is Contact Center Accessibility Important for Customer Satisfaction?
Contact center accessibility improves customer satisfaction. It's good for your employees, your customers, and good for...
Virtual Call-Backs vs. Virtual Queuing: The Great Showdown
Virtual call-backs have singlehandedly revolutionized the call center customer experience over the last few years. You...
3 Call Center Quality Monitoring Best Practices
Steve Jobs once said, "Be a yardstick of quality. Some people aren't used to an environment...
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How to Set Team Customer Service Goals
Setting goals with your contact center agents will support your most important profit driver: your customer...
Essential Technology for the Virtual Contact Center in 2022
Contact center technology is one of the best investments you can make for your business this...
How to Establish a Net Promoter Score Benchmark for Your Call Center
Context is everything when it comes to improving your metrics. Discover how to set an NPS...
The Warning Signs of Agent Attrition in the Call Center
Avoid the trap of high attrition - look out for these red flags before you lose...