Facebook Are Offering a Chat Platform. What’s the Catch?
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....
Customers increasingly prefer chat over other communication channels, but chat suffers from an uptake problem, particularly...
Messaging is growing at a breathtaking pace. The top 4 messaging apps have almost 3 billion...
The eternal conflict in customer service is between delivering a good experience and keeping costs low....
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