Facebook Are Offering a Chat Platform. What’s the Catch?
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....
Customers increasingly prefer chat over other communication channels, but chat suffers from an uptake problem, particularly...
Messaging is growing at a breathtaking pace. The top 4 messaging apps have almost 3 billion...
The eternal conflict in customer service is between delivering a good experience and keeping costs low....