Facebook Are Offering a Chat Platform. What’s the Catch?
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....
Tag: wechat
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Chat vs. Messaging Comes Down to Who Owns the Channel
Customers increasingly prefer chat over other communication channels, but chat suffers from an uptake problem, particularly...
Will the WeChat Model Work in the West?
Messaging is growing at a breathtaking pace. The top 4 messaging apps have almost 3 billion...
Is Messaging the Messiah for Customer Service?
The eternal conflict in customer service is between delivering a good experience and keeping costs low....