Tag: white-paper

I spend a lot of time researching and reading whitepapers in the customer service and contact...

There are three things we can all agree with when it comes to phoning a contact...

Every single time a customer comes in contact with your brand, whether it’s in-store or online,...

Every business strives to do the best possible job acquiring and keeping customers. Doing those two...

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Don’t miss the latest trends report! Click here to read the 2020 call center trends report....

It’s an understatement to say social media is making an impact on customer loyalty. According to Sprout...

The call center is going through an exciting and speedy transformation, quite unprecedented in its long...

Customer service has never been as exciting or quickly changing as it is today. New technologies,...