3 Amazing Customer Service Whitepapers
I spend a lot of time researching and reading whitepapers in the customer service and contact...
Tag: white-paper
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Whitepaper: 3 Proven Ways to Reduce Abandon Rates in the Call Center
There are three things we can all agree with when it comes to phoning a contact...
Whitepaper: Are You Losing Customers to Hold Time?
Every business strives to do the best possible job acquiring and keeping customers. Doing those two...
Whitepaper: Top 12 Contact Center Trends for 2014
Don’t miss the latest trends report! Click here to read the 2020 call center trends report....
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Whitepaper: Customer Loyalty in the Era of Social Media
It’s an understatement to say social media is making an impact on customer loyalty. According to Sprout...
Top 5 Call Center Trends for 2013
The call center is going through an exciting and speedy transformation, quite unprecedented in its long...
Top 10 Customer Service Trends for 2013
Customer service has never been as exciting or quickly changing as it is today. New technologies,...
These 7 Charts Show Why Customer Service Needs to Get Smart about the Smartphone
With the end of the year approaching, the predictions are rolling out! Last week, we were...