How to Efficiently Manage Service Levels with the Right Technology [Slideshare]
For most call centers, service level is a very important KPI. It measures two parameters: 1)...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
For most call centers, service level is a very important KPI. It measures two parameters: 1)...
'Service level' measures the accessibility of a company to their customers, and that company's ability to...
We’re here today to talk to you about *cringe* peak times. Peak times tend to be...
Almost every contact center has to develop a strategy to deal with spikes in call volume....
A contact center can’t operate smoothly without a properly optimized workforce. It is simply impossible to...
The call center is an extremely stressful work environment. Simply knowing how to run a call...
Last week, Fonolo hosted another insightful Google Hangout, discussing the top 4 call center trends for...
It's clear that it's a multi-channel world for contact centers with 77% of consumers using more...
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