Workforce Management Tips for Call Centers During the Holiday Season
With Black Friday and Cyber Monday nearly upon us, the vast majority of retail call centers...
Tag: workforce-optimization
Quick Thoughts on Four Contact Center Trends
Looking for the latest contact center trends? Read the 2021 contact center trends report. I’m really...
Online Roundtable: 4 Call Center Trends to Watch in 2015
As we approach the end of 2014, attention rapidly turns to next year’s plans. The call...