Call-Back Solutions for the Call Center

Call Center Metrics: 4 Pitfalls You Need to Avoid

Learn which common mistakes you need to steer clear of.

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There are 4 call center metrics that are critical to track and get right. These numbers drive your budget, the jobs of your agents and, of course, your company’s bottom line.

Call Center Metrics 4 Pitfalls You Need to Avoid

Here are common mistakes made when measuring or interpreting these 4 popular contact center metrics.

What’s Inside:

Occupancy Rate
Average Handle Time
Service Levels
Abandonment Rate
Plus So Much More Info!