Call-Back Solutions for the Call Center
Call Center Metrics: 4 Pitfalls You Need to Avoid
Learn which common mistakes you need to steer clear of.
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There are 4 call center metrics that are critical to track and get right. These numbers drive your budget, the jobs of your agents and, of course, your company’s bottom line.
Here are common mistakes made when measuring or interpreting these 4 popular contact center metrics.
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