Call-Back Solutions for the Call Center

Chat vs. Messaging: A Customer Service Battle

On-Demand Webinar

Watch this informative webinar!
  1. In accordance with the Fonolo Privacy Policy, you must check the box to demonstrate express consent.

This year we will see a dramatic showdown between chat and messaging, and the winner will influence how customer service is delivered for decades to come.


Whether your company has already made a bet on chat or messaging, or if you are still weighing your options, this webinar will be a unique opportunity to hear the pros and cons of each.


We talk about:Chat vs. Messaging - A Customer Service Battle

  • Chat vs. Messaging
  • The Rapid Adoption of Messaging
  • The Best Option for the Mobile Future
  • How this Fits in a Multi-Channel Call Center

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VP’s & Directors of Web/Social Media



Shai Berger


Shai Berger
Co-Founder and CEO



Reagan Miller


Reagan Miller
Vice President Chat Agent Services