The idea behind Visual IVR is to replace the traditional phone menu with a simple visual interface on the web or mobile device. But is this the right solution for your call center?
Listen to the experts as they dive into the true advantages and drawbacks of Visual IVR in this one-hour Google Hangout.
We talk about:
- Is the name “Visual IVR” a good reflection of what it is?
- What are the pros and cons to Visual IVR?
- Is Visual IVR a permanent part of the customer experience, or just a stop-gap measure?
- How can a contact center determine if this is a good solution for them?
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media