Call-Back Solutions for the Call Center

25 Social Media Statistics for the Call Center

Learn about the most prevalent social media facts for the contact center.

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25 Social Media Statistics for the Call Center

Social media allows you to connect, engage and interact with customers like never before. However, many companies have yet to realize the importance of this channel in the area of customer service.

 

What’s Inside:

  • 62% of consumers have used social media for customer service issues
  • One in three social media users prefer social care to contacting a company
  • 71% of consumer complaints were completely ignored on Twitter
  • Plus 22 more!