Call-Back Solutions for the Call Center

50 Customer Service Statistics, Trends, and Quotes for Social Media

Stay on top of the latest customer service trends, statistics and quotes in social media.

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50 Customer Service Statistics, Trends, and Quotes for Social Media

Customer service organizations face many hurdles in using social media as a support channel. With 56% of customer tweets being ignored, it’s clear that there’s still a lot to learn and many are scrambling to catch up.

 

What’s Inside:

  • Social media is the most preferred customer service channel for 16-24 year-olds
  • Better customer service is the #1 benefit of adopting social media
  • A list of the most popular industries consumers contact using social media
  • Plus 47 more!