50 Customer Service Statistics, Trends, and Quotes for Social Media
Customer service organizations face many hurdles in using social media as a support channel. With 56% of customer tweets being ignored, it’s clear that there’s still a lot to learn and many are scrambling to catch up.
Download our free eBook to stay on top of the latest customer service trends, statistics and quotes in social media.
- Social media is the most preferred customer service channel for 16-24 year-olds
- Better customer service is the #1 benefit of adopting social media
- A list of the most popular industries consumers contact using social media
- Plus 47 more!