Suddenlink was searching for a way to reduce hold time and improve the customer experience on the voice channel.
They turned to Fonolo’s In-Call Rescue solution to give callers the option of receiving a call-back when hold-times are too long. Fonolo decreased Suddenlink’s abandonment rate by 25%, saved customers over 400,000 minutes in hold-time, and improved the overall customer experience.
Listen to their story!
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