Fonolo Success Story: Suddenlink Communications

Suddenlink was searching for a way to reduce hold time and improve the customer experience on the voice channel.

They turned to Fonolo’s In-Call Rescue solution to give callers the option of receiving a call-back when hold-times are too long. Fonolo decreased Suddenlink’s abandonment rate by 25%, saved customers over 400,000 minutes in hold-time, and improved the overall customer experience.

Listen to their story!

Interested in learning more ways to reduce hold time in your call center?

Read our mega-blog post on How to Eliminate Hold Time in Your Call Center.