We’re kicking off our vlog series with a holiday wrap-up featuring the worst hold-time offenders for 2015.
At Fonolo we track hold-time complaints through the twitter handle & hashtag onholdwith to help seek retribution for those suffering from long customer service hold-times.
In this video you’ll find out what companies made the naughty list by putting their customers on hold the most this year! Some may surprise you – others, not so much!
Looking for the Worst Hold-Time offenders for 2019? You can find them here.
Check it out…
Contact Center Trends: Industry Predictions for 2022
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2022.