Now is a great time to reflect upon how your call center has been performing, with an eye on making changes to enhance performance this year. Many trends will dominate the contact center industry, each one having a direct effect on consumer experience and employee productivity.
Not sure where to start and what will have the greatest impact?
According to Forrester, 95% of customers use more than one channel to communicate with companies! With that in mind, we cherry picked three critical trends that service leaders should fully understand this year.
Join our enlightening panel discussion and watch the LIVE conversation unfold!
We talk about:
- The Surge of Mobile Customer Care
- Self Service as a Consumer Preference
- The Impact of Social Media Support