Video Case Study: Lowering Abandonment Rate
Many call centers have a tough challenge with abandonment rates. As we all know, customers hate...
Etiqueta: abandonment-rates
17 Important Customer Experience Statistics for the Call Center
Every contact center has the potential to deliver a great customer experience. An organization's ability to...
Reducing Cost-per-Call: 3 Trends Financial Companies Must Consider
Companies in the financial sector place extremely high demands on their call center. The complicated and...
Webinar: How to Boost Customer Satisfaction in Your Contact Center
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...