Etiqueta: agent-engagement

Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so...

Workforce management is essential to the smooth operation of contact centers. Discover the role it plays...

Attrition might seem unavoidable, but there are steps your call center can take to maximize retention...

A pat on the back and a paycheque every once in a while will only go...

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We asked ten contact center leaders and CX influencers what the most significant industry shifts were...

Want your agents to perform at their best? We've put together a free scorecard and guide...

Our latest report on Contact Center Trends for 2022 outlines some key reasons why you should...

The COVID-19 pandemic has changed the call center industry forever. Here are the new types of...