Etiqueta: chat-based-customer-support

Beware False Scorecards for B2C Chat

There’s an interesting and high-stakes battle taking place right now in the world of customer service:...

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Technology3 MIN READ

This is our 1000th Post! A Look Back at Our Greatest Hits

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000th blog post!...

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Customer Experience5 MIN READ

Apple’s Chat Has Golden Moment to Dominate Customer Service

Apple announced “Business Chat” in June, staking a claim to a vital piece of the eCommerce...

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Customer Service5 MIN READ

Is Chat Eating into Phone-Based Customer Service?

Chat-based customer service is growing quickly. But there’s one central question that I think is not...

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Customer Service5 MIN READ