Chatbots Won’t Save Us from IVR Hell
The IVR experience (“press 1 for this… press 2 for that…”) has long been part of...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The IVR experience (“press 1 for this… press 2 for that…”) has long been part of...
Ok, let’s face it; the age of robots is now. As businesses automate their sales and...
Messaging platforms are fast becoming the most desired method of communication among consumers and businesses thanks...
Facebook, Twitter and other messaging platforms have been battling fiercely to become the de facto channel...
The impact of AI on the call center is a red hot topic these days. Unfortunately,...
At the I/O Conference this week, Google unveiled major improvements to its Google Home voice-based assistant. This...
Which social channels do you turn to for customer support? Twitter? Facebook? Maybe even a direct...
What’s driving the enormous interest in chat bots right now? A year after Facebook’s launch of...
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