The New Call Center Era – What Just Happened?
First, some perspective: No $20 billion industry changes quickly. Yes, a growing fraction of call center...
Etiqueta: twilio-flex
Amazon, Twilio, and Vonage Lead the Way to Consumption Pricing
It’s been an action-packed few weeks in the contact center industry. Recent announcements from Twilio, Vonage...
Twilio Wows the Crowd with Flex Debut
Twilio unveiled Flex, its new call center product yesterday and it definitely lived up to the...
The Twilio / Amazon ‘Stack’ Will Dominate the Next Call Center Era
Today’s cloud-based call centers are increasingly built on top of platforms created by Amazon and Twilio....