Call-Back Solutions for the Call Center

Fonolo Call-Back Solutions for Avaya Call Centers

On-Demand Webinar

Watch this informative webinar

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Fonolo’s new partnership with Avaya has made adding call-back technology easier than ever. Your call center can eliminate hold time, improve the customer experience, reduce cost-per call, and lower abandon rates with just one solution!

 

In this 30 minute webinar, you will learn how Fonolo works with Avaya Aura equipment, the benefits of adding call-backs, and the differences between Fonolo and Avaya Callback Assist.

 

We talk about:

  • Benefits of a call-back solution
  • Positioning Callback Assist relative to In-Call Rescue
  • Compatibility with Avaya platforms
  • Advantages of the cloud-based approach
  • Plus so much more!

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media