Fonolo Call-Back Solutions for Avaya Call Centers
Fonolo’s new partnership with Avaya has made adding call-back technology easier than ever. Your call center can eliminate hold time, improve the customer experience, reduce cost-per call, and lower abandon rates with just one solution!
In this 30 minute webinar, you will learn how Fonolo works with Avaya Aura equipment, the benefits of adding call-backs, and the differences between Fonolo and Avaya Callback Assist.
We talk about:
- Benefits of a call-back solution
- Positioning Callback Assist relative to In-Call Rescue
- Compatibility with Avaya platforms
- Advantages of the cloud-based approach
- Plus so much more!
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media