Call-Back Solutions for the Call Center

Gamification in the Contact Center

On-Demand Google Hangout

Watch this panel discussion!

Does it make sense for you to gamify your contact center? Is it really going to engage agents, or will it just serve as another distraction?

 

Get all your questions answered from the experts, as they discuss the true pros and cons of gamification in the contact center.

 

We talk about:

  • What are the pros and cons of gamification?Gamification in the Contact Center
  • Is mandated play really engaging?
  • Are call centers adopting this form of technology?
  • What opportunities and challenges lie ahead?
  • Plus so much more!

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media

 

The Panelists