On-Demand Google Hangout:

The Future of the Customer Experience

In this live conversation you’ll learn about the stats, trends and tools affecting the customer experience. Hear from experts like Kate Nasser, Annette Franz, Roy Atkinson and so many more. (Here’s the full list of speakers.)

The Future of the Customer Experience

We talk about:

  • The state of customer experience
  • The rapid change in channel preference
  • The essence of providing a consistent experience
  • Plus so much more!

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media