On-Demand Google Hangout:

The Future of the Call Center

Gain the insights you need and discover which steps can lead to better contact center performance. Hear from experts like Blair Pleasant, Dan Miller, Keith Dawson and more. (Here’s the full list of speakers.)

Google Hangout: The Future of the Call Center

We talk about:

  • Customer engagement vs. customer experience… meaningful distinction?
  • Is there no stopping the cloud?
  • Has social media jumped the shark?
  • Is WebRTC going to make a real impact on call centers?
  • Plus so much more!

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media