On-Demand Google Hangout:
The Future of Multi-Channel Customer Service
In this live conversation you’ll learn about the stats, trends and tools affecting multi-channel customer service. Hear from the experts at Genesys, Voxeo, 7 and more.
We talk about:
- The impact of mobility
- The role of the voice channel
- The effects of social media
- Plus so much more!
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media