On-Demand Google Hangout:

The Future of Multi-Channel Customer Service

In this live conversation you’ll learn about the stats, trends and tools affecting multi-channel customer service. Hear from the experts at Genesys, Voxeo, [24]7 and more.

The Future of Multi-Channel Customer Service

We talk about:

  • The impact of mobility
  • The role of the voice channel
  • The effects of social media
  • Plus so much more!

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media