On-Demand Google Hangout:
Tales from the Frontlines – Customer Service Executives
Listen to tales from the frontlines of call center, customer service, and customer experience executives and learn how your peers have succeeded, and even failed.
(Here’s the full list of speakers.)
We talk about:
- The impact of mobile
- Dealing with social media
- The most useful metrics
- Challenges in agent culture
- Handling volume spikes
- Plus so much more!
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media