On-Demand Google Hangout:

The Future of Call Center Metrics

The trick to successfully managing metrics is to specifically identify which data points are relevant and to analyze what that data means to your organization. Join this enlightening panel discussion as we highlight the most important metrics that are shaping the future of the contact center. (Here’s the full list of speakers.)

We talk about:The Future of Call Center Metrics

  • Customer Satisfaction
  • First Call Resolution
  • Abandoned Calls
  • Service Levels
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media


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