Blocked Numbers is a new Fonolo feature that allows you to define Client phone numbers that cannot be used for call-backs. You may want to block a Client phone number in cases such as:
- Someone repeatedly entering the wrong number in a call-back widget, prompting someone else to receive unrequested call-backs.
- Malicious intent by someone repeatedly entering another’s number to receive unrequested call-backs
- Clients requesting call-backs to corporate numbers that are received by others (receptionists)
To add phone numbers that will never be used for Fonolo call-backs, click on the “Security” tab (1), then click on “Blocked Numbers” (2).
Start by entering the Phone Number in the local format (3).
Once you have entered the number and selected the Call Routing Profile, click the green ‘Block Number’ button (4) and the number will be blocked immediately. All blocked numbers will show up at the bottom of the page, with a red icon next to them (5). Clicking the icon will reinstate the number as valid and allow call-backs once again to it.