The Call-Back Portal is the place you are able to come to see all information regarding your Fonolo account. From here, you can set up new queues, change settings and features, as well as add/modify new users.
Of course, not all Users are created equal. With Fonolo Accounts, you can easily control exactly who has access to what, by applying a Role to each person who has access to your Call-Back Portal. There are three different Roles that allow users to access and view different parts within the Call-Back Portal.
Visit Our Guide on setting up and configuring the Fonolo User Account functionality.
Types of Fonolo User Accounts
The three different Role types represent the different types of Users you will have logging into your Call-Back Portal. It is important to select the right Role for each user, for reasons of security and access to functionality.
Stats Only User
A Stats Only User will only be able to see statistics and reporting within the Call-Back Portal. They are able to view Graphs, Call-Details, as well as the Real-Time call log. Stats-Only users cannot view or modify Reports or Monitors, since this would include providing access to others by adding them to Reports as Contact Groups.
For Users that only need access to reporting, add them as a Stats-Only User
Standard User
A Standard User will be able to perform all actions within the Call-Back Portal except for being able to access the ‘Admin’ area of the Portal (Settings, Licensing, Accounts). Standard Users also cannot modify other users. Standard Users can access Call-Back Profiles, Targets, Audio Prompts, and all Reporting.
Add someone as a Standard User if they require being able to access and manage Call-Back Profiles, Targets, and Audio Prompt information.
Account Manager
An Account Manager user will be able to perform all actions within the Call-Back Portal, including being able to access the ‘Admin’ area of the Portal (Settings, Licensing, Accounts). Account Managers can also add and modify other users.
Be careful who you add as Account Managers, as they will have the power to add, modify and delete other users, as well as access core Fonolo functionality.