F.A.Q.s

Check out these useful F.A.Q.s for commonly asked questions and answers on your Fonolo Call-backs!

How to prevent callers from making Duplicate Call-Backs?

In some cases after a Client opts-in for a call-back, they might call again and end up attempting to opt-in...
Which Fonolo Account Type is right?

The Call-Back Portal is the place you are able to come to see all information regarding your Fonolo account. From...
Can I setup Two-Factor Authentication for the Call-Back Portal?

Fonolo currently supports two-factor authentication to maximize the security of the data within your Call-Back Portal. Two Factor Authentication is...
When to play the Call-Back Offer message?

The initial offer message is one of the most important components of the call-back process. Therefore, it goes without saying...
Do my Agents NEED to press DTMF 1 to start a call-back?

Yes! Fonolo uses a DTMF 1 press from one of your call center Agents to: Differentiate between hold music/announcement messages,...
Are Clients able to cancel a call-back after requesting one?

Yes! There are a number of ways that Clients are able to cancel a call-back after they have requested one....

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