More and more, contact centers are realizing the detrimental effect hold-time is having on their customer satisfaction scores, abandonment rates, and the overall customer experience. Luckily, there are easy ways to fix this problem.
In this one hour webinar you’ll learn how call-backs can change your approach to customer service and are guaranteed to improve the customer experience.
We talk about:
Who should watch:
Mark Nelson, VP Shared Services, Suddenlink
Mark has over 35 years of call center leadership in Telecommunications and Cable including Suddenlink, Cox Communications, AT&T, Sprint and Nextel.
Shai Berger, Co-Founder and CEO, Fonolo
As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.