Call-Back Solutions for the Call Center

How a Call Center Eliminated Over 400,000 Minutes in Hold-Time

On-Demand Webinar

Watch this informative webinar!

More and more, contact centers are realizing the detrimental effect hold-time is having on their customer satisfaction scores, abandonment rates, and the overall customer experience. Luckily, there are easy ways to fix this problem.

 

In this one hour webinar you’ll learn how call-backs can change your approach to customer service and are guaranteed to improve the customer experience.

 

We talk about:

  • Consumer Expectations
  • Improving Customer Satisfaction
  • Lowering Abandon Rates
  • The Future of the Call Center
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience

 

Speakers:

 

 

Suddenlinkmark_nelson_150x150Mark Nelson, VP Shared Services, Suddenlink

 

Mark has over 35 years of call center leadership in Telecommunications and Cable including Suddenlink, Cox Communications, AT&T, Sprint and Nextel.

 

 

 

FonoloShai BergerShai Berger, Co-Founder and CEO, Fonolo

 

As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.