How a Call Center Improved CSAT Levels and Abandon Rates
In this one hour webinar you’ll learn one proven method that can change your approach to customer service and is guaranteed to improve the customer experience.
You’ll hear from guest speaker Jeannie Sugaoka, Senior Vice President of Support Services, at Tech CU who will talk about how her company reduced abandon rates by 37% and seized the opportunity to offer a great customer experience.
We talk about:
- Consumer Expectations
- Improving Customer Satisfaction Levels
- Lowering Abandon Rates
- The Future of the Call Center
- Plus so Much More!
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media