Call-Back Solutions for the Call Center

How a Call Center Managed Spikes in Call Volume and Reduced Abandon Rates

On-Demand Webinar

Watch this informative webinar!

Are you prepared for unexpected spikes in call volume?

 

In this one hour webinar you’ll learn how Credit Union of Colorado reduced abandon rates by 40%, improved the calling experience, and seized the opportunity to better manage spikes in call volume.

 

We talk about:How a Call Center Managed Spikes in Call Volume and Reduced Abandon Rates

  • Managing Spikes in Call Volume
  • Improving Customer Satisfaction
  • Lowering Abandon Rates
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience

 

Speakers:

Laura Reinhold

 

Credit Union of Colorado LogoLaura Reinhold
Member Service Contact Center Manager
Credit Union of Colorado

 

 

Juliet Robinson

 

Credit Union of Colorado LogoJuliet Robinson
Member Service Contact Center Operations Analyst
Credit Union of Colorado

 

 

Shai Berger

 

Shai BergerFonolo Logo
Co-Founder and CEO
Fonolo