In this one-hour webinar you’ll learn how Ascend Federal Credit Union reduced abandon rates by 50% and seized the opportunity to improve member satisfaction using one simple solution.
We talk about:
Who should watch:
Jamie Jenkins, VP of Information Technology, Ascend FCU
Jamie is responsible for organizing, planning, directing, and controlling all of the electronic functions, including providing a technology platform for the member service center.
Shai Berger, Co-Founder and CEO, Fonolo
As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.
National Credit Union Call Center Conference