Call-Back Solutions for the Call Center

How One Contact Center Succeeded in Lowering Abandon Rates

On-Demand Webinar

Watch this informative webinar!

In this one-hour webinar you’ll learn how Ascend Federal Credit Union reduced abandon rates by 50% and seized the opportunity to improve member satisfaction using one simple solution.

 

We talk about:How One Contact Center Succeeded in Lowering Abandon Rates

  • How to Reduce Abandonment Rates
  • Managing Spikes in Call Volume
  • Improving Member Satisfaction
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media

 

 

Speakers:
Jamie Jenkins, VP of Information Technology, Ascend FCUJamie JenkinsAscend FCU Logo

Jamie is responsible for organizing, planning, directing, and controlling all of the electronic functions, including providing a technology platform for the member service center.

 

Shai BergerShai Berger, Co-Founder and CEO, Fonolo

 

FonoloAs a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.

 

 

Moderator:
Amy Vigil
Amy Vigil

National CU Call Center Conference Logo

Executive Director
National Credit Union Call Center Conference