Call-Back Solutions for the Call Center

How One Contact Center Succeeded in Lowering Abandon Rates

On-Demand Webinar

Watch this informative webinar!
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In this one-hour webinar you’ll learn how Ascend Federal Credit Union reduced abandon rates by 50% and seized the opportunity to improve member satisfaction using one simple solution.


We talk about:How One Contact Center Succeeded in Lowering Abandon Rates

  • How to Reduce Abandonment Rates
  • Managing Spikes in Call Volume
  • Improving Member Satisfaction
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media



Jamie Jenkins, VP of Information Technology, Ascend FCUJamie JenkinsAscend FCU Logo

Jamie is responsible for organizing, planning, directing, and controlling all of the electronic functions, including providing a technology platform for the member service center.


Shai BergerShai Berger, Co-Founder and CEO, Fonolo


FonoloAs a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.



Amy Vigil
Amy Vigil

National CU Call Center Conference Logo

Executive Director
National Credit Union Call Center Conference