Customers who communicated with a contact center through social media and then received subsequent follow-up rated their final satisfaction nearly 20% higher than those who received no follow-up, and were 15% more likely to recommend that company.
In this one hour webinar you’ll learn how social media has permanently changed the game for the call center industry.
We’ll talk about:
Who should attend:
Shep Hyken is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees.