On-Demand Webinar:

How Social Media has Changed the Call Center Game Forever

How Social Media has Changed the Call Center Game Forever

Customers who communicated with a contact center through social media and then received subsequent follow-up rated their final satisfaction nearly 20% higher than those who received no follow-up, and were 15% more likely to recommend that company.

In this one hour webinar you’ll learn how social media has permanently changed the game for the call center industry.

Shep HykenGuest Speaker:

Shep Hyken is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees.



We’ll talk about:

  • How has social media changed the way contact centers work?
  • What mistakes do companies make with social customer service?
  • Since social media changes so rapidly, is it fair for us to demand service on those channels?
  • What’s the worst social service “fail” that you’ve seen?
  • Has the rise of social media been a net plus or minus for customer service, overall?
  • Plus so Much More!

Who should attend:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media


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