Call-Back Solutions for the Call Center

How to Deliver Great Customer Service in a Crisis

On-Demand Google Hangout

Watch this panel discussion!
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Learn what brands can do to ensure that customer service is not compromised during times of stress in the contact center.

 

We talk about:

How to Deliver Great Customer Service in a Crisis

  • Social Media for Crisis Management
  • Ways to Reduce Customer Frustration
  • How to Smooth Out Spikes in Call Volume
  • Plus So Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VP’s & Directors of Web/Social Media

 

The Panelists: