Call-Back Solutions for the Call Center

How to Prepare Your Call Center for a Crisis: Black Friday and Cyber Monday

Four ways you can get your call center into gear before Black Friday and Cyber Monday

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How can call centers improve customer interactions during the most important weekend of the year? We provide four ways you can get your call center into gear before Black Friday and Cyber Monday.

Field Guide Retail Cyber Monday Black Friday - New

 

What’s Inside:

  • Optimize Your Self-Service Channels
  • Workforce Management Tips and Tricks
  • The Benefit of Call-Backs
  • The Importance of Training