Watch this joint webinar between Fonolo and Language I/O where we discuss the ways in which certain technologies can not only reduce contact center costs but increase the overall quality of support, as well as share experiences and success stories.
We talk about:
Who should watch:
Kaarina Kvaavik, co-CEO, Language I/O
Kaarina is co-CEO of Language I/O, a developer of software that allows customer support agents to provide multilingual customer support in any language, across any channel, integrating with all major CRMs.
Andrea Paragona, Senior Manager Knowledge Base Team, Constant Contact
Andrea is the Senior Manager of the Knowledge Base Team at Constant Contact. With over 20 years of experience in the space, her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year.
Shai Berger, Co-Founder and CEO, Fonolo
Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.