Call-Back Solutions for the Call Center

Two Birds, One Stone: How to Reduce Contact Center Costs AND Improve Customer Service

25th of April, 2019

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Join Fonolo and Language I/O in this one-hour webinar on the 25th of April at 3pm EST/12pm PT as we discuss the ways in which certain technologies can not only reduce contact center costs but increase the overall quality of support, as well as share experiences and success stories.


 
We talk about:

  • How you can save 40%
  • The cost-reducing impact of Call-Back technology
  • Successful case studies
  • Plus, so much more!

Who should register:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media
  • VPs & Directors of CX

 

Speakers:

 

KaarinaKaarina Kvaavik, co-CEO, Language I/O

Kaarina is co-CEO of Language I/O, a developer of software that allows customer support agents to provide multilingual customer support in any language, across any channel, integrating with all major CRMs.
 
 
Andrea ParagonaAndrea Paragona, Senior Manager Knowledge Base Team, Constant Contact

Andrea is the Senior Manager of the Knowledge Base Team at Constant Contact. With over 20 years of experience in the space, her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year.

 

Shai BergerShai Berger, Co-Founder and CEO, Fonolo

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.