Call-Back Solutions for the Call Center

How to Successfully Handle Call Volume During Peak Times

On-Demand Webinar

Watch this informative webinar!
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In this one-hour webinar, you’ll learn the number one way to manage call center spikes.

 

We talk about:

  • How to Successfully Handle Call Volume During Peak TimesManaging Spikes in Call Volume
  • Improving Customer Satisfaction
  • Lowering Abandon Rates
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience

Speakers:

 

Shai and FonoloShai Berger, Co-Founder and CEO, Fonolo

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.

 

 

Antonia and FSCUAntonia Walters, Service Center Manager, First Service CU

Antonia is a Service Center Manager for First Service Credit Union. As an experienced manager of a busy contact center, Antonia offers extensive knowledge in contact center infrastructure, agent management, and meeting member needs.

 

 

Moderator:

 

Amy and CUCCC

 

Amy Vigil
Executive Director
National CU Call Center Conference