In this one-hour webinar, you’ll learn the number one way to manage call center spikes.
We talk about:
Who should watch:
Shai Berger, Co-Founder and CEO, Fonolo
Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.
Antonia Walters, Service Center Manager, First Service CU
Antonia is a Service Center Manager for First Service Credit Union. As an experienced manager of a busy contact center, Antonia offers extensive knowledge in contact center infrastructure, agent management, and meeting member needs.
National CU Call Center Conference