Call-Back Solutions for the Call Center

How to Successfully Handle Call Volume During Peak Times

June 28th at 2:00 PM ET / 11:00 AM PT

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In this one-hour webinar, you’ll learn the number one way to manage call center spikes.

 

We’ll talk about:

  • How to Successfully Handle Call Volume During Peak TimesManaging Spikes in Call Volume
  • Improving Customer Satisfaction
  • Lowering Abandon Rates
  • Plus so Much More!

Who should attend:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience

Speakers:

 

Shai and FonoloShai Berger, Co-Founder and CEO, Fonolo

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.

 

 

Ricardo and FSCURicardo Mejia, VP Centralized Services, First Service CU

Ricardo is the VP of Centralized Services for First Service Credit Union, a financial cooperative providing financial services that enhance members’ lives. As an experienced lending executive, he offers knowledge in regulatory compliance, staff development, and meeting customer needs.

 

 

Moderator:

 

Amy and CUCCC

 

Amy Vigil
Executive Director
National CU Call Center Conference