Call-Back Solutions for the Call Center

Is the Voice Channel Still Relevant to Contact Centers?

On-Demand Google Hangout

Watch this panel discussion!

Industry insiders seem to have conflicting views about the future of the voice channel and the role it will play in the contact center. Interested in a clear-cut answer to this burning question? Here’s your opportunity to tap into the minds of experts in this space!

 

Is The Voice Channel Still Relevant to Contact Centers - Live Discussion

We talk about:

  • The Voice Channel Evolution
  • Disruption from Other Channels
  • The Effect on the Customer Experience
  • Plus So More More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Web / Social Media

The Panelists:The Panelists