Being put on hold is one of the biggest customer service frustrations. It leads to high abandon rates, higher costs, and worst of all, unhappy customers.
Your customers expect and deserve outstanding customer service, even during peak times. By implementing our cloud-based call-back solution into your contact center, you’ll:
• Reduce abandon rates
• Lower costs
• Improve the customer experience
The time has come to say goodbye to hold times.
Some credit unions that LOVE using Fonolo: