Call-Back Solutions for the Call Center

Looking Ahead: The Future of BPOs

On-Demand Google Hangout

Watch the panel discussion!
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Major changes are impacting BPOs, namely: emerging technologies; a rising demand for re-shoring; and a surge in the number of customer communications channels used by businesses. A natural question that emerges from this scenario is: What will the BPO of the future look like? Watch the discussion now.


We’ll talk about:

  • The Impact of Automation
  • Rising Demand for Re-shoring
  • A Multi-channel Future
  • Plus so Much More!

Who should attend:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience


The Panelists:


Thomas Laird


Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. He has 25 years of experience in all facets of contact center operations

Twitter: @tlaird_expivia


Jeremy Watkin

Director of Customer Experience

With more than 15 years of customer service experience, Jeremy is Director of Customer Experience at FCR, a respected and disruptive outsourcer.

Twitter: @jtwatkin


Reagan Miller

Concentrix Analytics Practice Lead

As a seasoned consumer experience practitioner, Reagan leads the Concentrix Analytics Practice, where insights and predictions become effortless experience.

Twitter: @reaganmiller


Shai Berger


As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.

Twitter: @shaiberger