Call-Back Solutions for the Call Center

Looking Ahead: The Future of BPOs

Thursday, January 31st at 2:00 PM ET

Secure your seat for the panel discussion!
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Major changes are impacting BPOs, namely: emerging technologies; a rising demand for re-shoring; and a surge in the number of customer communications channels used by businesses. A natural question that emerges from this scenario is: What will the BPO of the future look like? Join the live discussion and get your questions answered from the experts, as they discuss the future of BPOs on Thursday, 31st of January.

We’ll talk about:

  • The Impact of Automation
  • Rising Demand for Re-shoring
  • A Multi-channel Future
  • Plus so Much More!

Who should attend:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience


The Panelists:


Thomas Laird


Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. He has 25 years of experience in all facets of contact center operations

Twitter: @tlaird_expivia


Jeremy Watkin

Director of Customer Experience

With more than 15 years of customer service experience, Jeremy is Director of Customer Experience at FCR, a respected and disruptive outsourcer.

Twitter: @jtwatkin


Reagan Miller

Concentrix Analytics Practice Lead

As a seasoned consumer experience practitioner, Reagan leads the Concentrix Analytics Practice, where insights and predictions become effortless experience.

Twitter: @reaganmiller


Shai Berger


As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.

Twitter: @shaiberger