Service levels are directly tied to customer service quality and are often a vital indicator of a contact center’s overall performance. Join us for a joint webinar between Fonolo and injixo , where we talk about how technology aids service level management.
We talk about:
Who should watch:
Charles Watson, Head of NA Workforce Management, eBay
Charles Watson has over 20 years of experience in Workforce Management and Contact Center operations. Charles was VP of WFM at American Express and Unitedhealth and has worked with dozens of Fortune 500 companies.
Simon Waldron, Customer Experience Team, injixo
Simon Waldron is a well-established contact center WFM expert with over 15 years of experience. Simon is part of the Customer Experience team for injixo at InVision AG in North America, a pioneer and international player in cloud workforce management solutions.
Shai Berger, Co-Founder and CEO, Fonolo
Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.