Call-Back Solutions for the Call Center

Messaging vs Chat vs Texting: Battle for the Future of Customer Service

November 29th at 2:00 PM ET / 11:00 AM PT

Secure your seat for the panel discussion!
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There are three main forms of text-based communication battling for the future: Messaging, chat, and text. Join the live discussion and get your questions answered from the experts, as they discuss the ramifications of using these channels for CS.

 

We’ll talk about:

  • Impact of Messages on Customer ServiceMessaging-vs-Chat-vs-Texting-Battle-for-the-future-of-Customer-Service
  • Importance of Chat
  • Implications of Engaging through Text
  • Plus so Much More!

Who should attend:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience

 

The Panelists:

 

Thomas Howe

CTO

Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures.

Twitter: @howethomas

 

Tobias GoebelTobias Goebel

Vice President Product Marketing

Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing.

Twitter: @tpgoebel

 

Roland Selmernexmo

Vice President Product

Roland Selmer is VP of CPaaS Product Management at Vonage. He leads product management for Nexmo, the Vonage API Platform. He has vast experience around building products for various startups and Telcos, mainly in the communications space.

Twitter: @rolandflyboy

 

Shai Berger

CEO

As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.

Twitter: @shaiberger