There are three main forms of text-based communication battling for the future: Messaging, chat, and text. Join the live discussion and get your questions answered from the experts, as they discuss the ramifications of using these channels for CS.
We’ll talk about:
Who should attend:
Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures.
Vice President Product Marketing
Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing.
Vice President Product
Roland Selmer is VP of CPaaS Product Management at Vonage. He leads product management for Nexmo, the Vonage API Platform. He has vast experience around building products for various startups and Telcos, mainly in the communications space.
As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.