Do Mondays Spell Madness for Your Call Center?
Reduce call center volume instantly with call-back technology and conversation scheduling.
Reduce call center volume instantly with call-back technology and conversation scheduling.
Most call centers experience an increase in inbound call volume at the start of their work week. You may have a Monday Problem if:
Conversation scheduling allows your customers to select a time to receive a call-back. Offer scheduled call-backs up to 7 days in advance on the phone, or 15 days via Fonolo’s Visual IVR and Programmable Call-Backs.
Customers can schedule a call-back no matter where they are — on the phone, on a web browser, or even on your mobile app.
Managing high call volumes has never been simpler. Call-backs smooth out call spikes, alleviating pressure on your contact center.
Shield your contact center metrics from the negative impacts of high call volume. Reducing average call wait times can improve First Call Resolution (FCR), abandonment rates, CSat scores, and more.
Our After Hours feature lets late-night callers schedule a call-back during operating hours, so you can capture opportunities no matter when they happen.
With call-backs, your agents can start every conversation off smoothly, resulting in lower handling times and improved efficiency.
Replacing hold-time with a call-back reduces customer frustration and increases customer happiness.
Ask us how call-backs and conversation scheduling can help reduce call center volume for your business.