Call Center Wait Times Can be Guarded Corporate Secrets (The Boston Globe)

A growing number of frustrated callers have taken to social media to vent their frustration at the very companies who have placed them in telephone limbo. So many, in fact, that we decided to build a website to keep track and publish complaints from all of the Twitter users suck on hold: onholdwith.com.

Among the many thousands of complaints we catalog each day one was from Shirley Leung, columnist for the Boston Globe. When Shirley received an automated tweet response from @onholdwith (telling her that she wasn’t alone in waiting on hold with Delta Airlines), she decided to write about her experience.

Read the article here:

https://www.bostonglobe.com/business/2015/02/06/stuck-hold/5D4cxmfak2KkrqQy4fvlHL/story.html