TORONTO, ON – Aug 20, 2013 – Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced today the addition of distinguished contact center industry veteran and customer experience expert Nicolas De Kouchkovsky to its advisory board.
Mr. De Kouchkovsky brings Fonolo years of strategic business development and leadership experience in the contact center industry, as well as related technologies including CRM and Unified Communications applications. Mr. De Kouchkovsky was formerly the Chief Marketing Officer at Genesys, overseeing the company’s marketing and business development to support its consistent double-digit growth and expansion into new adjacent markets.
“Fonolo has established itself as an innovator in the contact center industry and a leader in cloud-based call-back solutions,” said Mr. De Kouchkovsky. “I look forward to working with them to realize new opportunities.”
Mr. De Kouchkovsky held numerous executive roles at Genesys, joining when it was acquired by Alcatel-Lucent to play a central role in making it one of its most successful acquisitions to date. As head of Product Management, he transformed the company from Computer Telephony Integration (CTI) middleware to a Software Application provider. As Senior Vice President of Business Development and later Chief Marketing Officer, he drove the company’s expansion into the broader multi-channel Contact Center market, pioneering cross-channel conversations across the phone, web, social and mobile channels.
“We are thrilled to welcome Nicolas De Kouchkovsky to our advisory board,” said Fonolo CEO Shai Berger. “He brings a wealth of industry experience and knowledge that will no doubt support the positive growth that Fonolo has achieved.”
Adding call-back functionality to the contact center improves the customer experience, reduces cost per-call and lowers abandonment rates. Fonolo’s cloud-based solutions make call-backs feasible for call centers of any size and budget.
Fonolo is the leading provider of cloud-based call-back software for the call center. With Fonolo, your customers will never wait on hold again, regardless of where the conversation begins – web, mobile, or inbound call. A growing list of organizations, including the Royal Bank of Canada (RBC), Thomas Cook and Abercrombie & Fitch trust Fonolo to improve the call center experience for their customers. Fonolo has received numerous awards, including “Best of Enterprise Connect,” ITExpo’s “Best Contact Center Solution”, “50 Best Websites” from Time.com and more. Learn more at fonolo.com.